> ## Documentation Index
> Fetch the complete documentation index at: https://siriusxmradiohelpcenter.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix SiriusXM app sign-in and playback problems

> Troubleshoot SiriusXM app issues including sign-in failures, password resets, buffering, playback stops, unavailable content, and app update steps.

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If the SiriusXM app won't sign you in, keeps buffering, or says content is unavailable, the fixes below usually get you back to listening in a few minutes.

## Can't sign in

<Steps>
  <Step title="Check your credentials">
    Make sure you are using the email and password for your SiriusXM account. If you have multiple email addresses, try the one that receives your SiriusXM billing emails.
  </Step>

  <Step title="Reset your password">
    Tap **Forgot password?** on the sign-in screen and follow the reset link sent to your email. If you do not see it, check your spam or junk folder.
  </Step>

  <Step title="Check for service alerts">
    Visit the SiriusXM status page or search online for current outages before trying again.
  </Step>
</Steps>

## Playback stops or buffers

<Steps>
  <Step title="Check your connection">
    Switch between Wi-Fi and mobile data to see if one is faster or more stable. Close other apps that may be using bandwidth.
  </Step>

  <Step title="Lower stream quality">
    In the app, go to **Settings** and reduce the audio quality to use less data and improve stability on slower connections.
  </Step>

  <Step title="Restart the app">
    Fully close the SiriusXM app, then reopen it and try the channel again.
  </Step>
</Steps>

## Content unavailable or missing channels

<AccordionGroup>
  <Accordion title="Subscription does not include this channel">
    Some channels require a specific plan or add-on. If you recently changed your plan, the channel may no longer be included. Review your current plan in **Account** or online.
  </Accordion>

  <Accordion title="Channel is temporarily offline">
    Live sports or special events can cause schedule changes. Try again in a few minutes or check the channel guide.
  </Accordion>

  <Accordion title="Regional restrictions">
    Some content is only available in certain regions. If you are traveling, streaming availability may vary by location.
  </Accordion>
</AccordionGroup>

## Update or reinstall the app

<Steps>
  <Step title="Check for updates">
    Open the App Store (iOS) or Google Play Store (Android) and search for SiriusXM. Tap **Update** if one is available.
  </Step>

  <Step title="Restart your device">
    Power off your phone or tablet completely, then turn it back on.
  </Step>

  <Step title="Reinstall if needed">
    Delete the SiriusXM app, restart your device, then download and install it again from the official store.
  </Step>
</Steps>

<Tip>
  Keeping the app updated helps prevent playback and sign-in issues. Enable automatic updates in your device settings if possible.
</Tip>

## Still need help?

If these steps do not resolve your issue, contact SiriusXM support at [support@example.com](mailto:support@example.com). Include your account email, the device and app version, and any error messages you saw.

## Related articles

* [Fix "No Signal", "Check Antenna", or missing channels](/troubleshooting/no-signal)
* [Stream SiriusXM on the app and web](/listening/streaming-app)
* [Change or cancel your SiriusXM subscription](/account/manage-subscription)


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