Can’t sign in
1
Check your credentials
Make sure you are using the email and password for your SiriusXM account. If you have multiple email addresses, try the one that receives your SiriusXM billing emails.
2
Reset your password
Tap Forgot password? on the sign-in screen and follow the reset link sent to your email. If you do not see it, check your spam or junk folder.
3
Check for service alerts
Visit the SiriusXM status page or search online for current outages before trying again.
Playback stops or buffers
1
Check your connection
Switch between Wi-Fi and mobile data to see if one is faster or more stable. Close other apps that may be using bandwidth.
2
Lower stream quality
In the app, go to Settings and reduce the audio quality to use less data and improve stability on slower connections.
3
Restart the app
Fully close the SiriusXM app, then reopen it and try the channel again.
Content unavailable or missing channels
Subscription does not include this channel
Subscription does not include this channel
Some channels require a specific plan or add-on. If you recently changed your plan, the channel may no longer be included. Review your current plan in Account or online.
Channel is temporarily offline
Channel is temporarily offline
Live sports or special events can cause schedule changes. Try again in a few minutes or check the channel guide.
Regional restrictions
Regional restrictions
Some content is only available in certain regions. If you are traveling, streaming availability may vary by location.
Update or reinstall the app
1
Check for updates
Open the App Store (iOS) or Google Play Store (Android) and search for SiriusXM. Tap Update if one is available.
2
Restart your device
Power off your phone or tablet completely, then turn it back on.
3
Reinstall if needed
Delete the SiriusXM app, restart your device, then download and install it again from the official store.